Frequently Asked Questions
WHAT ARE YOUR BOOKING AND PAYMENT TERMS?
10% of the balance is charged from the credit card you provide in your booking form within 24hr of making the booking. The balance is due within 30 days of arrival and will be deducted automatically from the credit card used on the original booking. Please make sure there is sufficient funds on this credit card within this period. (Please note that there is a 2% surcharge on all credit cards & there are no eftpos facilities available)
WHAT IS YOUR CANCELLATION POLICY?
If cancellation is received in writing up to 14 days before the date of arrival 10% of the total price of the reservation will be charged as a cancellation fee. The guest can also choose to keep the total price of reservation as credit for a future booking, in which case no cancellation fee is charged.
Cancellations within 14 days or no-shows are subject to a property fee equal to 100% of the total amount paid for the reservation. Refunds exceptions will only occur if we can rebook the room.
*We reserve the right to cancel any booking and provide a full refund if any unforeseen circumstances arise.
WHAT TIME IS CHECK-IN AND CHECK-OUT?
Check-in starts from 14:00 and check-out is at 10:00. Please notify us a few days before your arrival if you wish to arrive early or check out later. We can not guarantee the possibility of early check-in or late check-out, however we will do our best to accommodate the needs of our guests on a case-by-case basis.
I WILL BE ARRIVING LATE IN THE EVENING, HOW DO I CHECK IN?
Please read the information provided on your booking confirmation itinerary regarding check-in and keys. In case of any trouble please call our property manager Tracy on 0413 622 777
CAN I LEAVE MY BAGS WITH YOU BEFORE I CHECK-IN OR AFTER I CHECK OUT?
Yes. Please speak with one of our Housekeeping staff during your stay or call 0413 622 777 before your arrival to arrange this option.
DO YOU ACCEPT SAME DAY BOOKINGS?
No, Bookings must be made at last two (2) days in advance of your arrival.
CAN I ADD AN EXTRA BED TO MY ROOM?
Unfortunately we cannot change the bed configurations in any of the rooms or accommodate more guests than the maximum capacity of each room.
WHICH AIRPORT SHOULD I FLY INTO TO GET TO BRUNSWICK HEADS?
The most convenient and closest airport to Brunswick Heads is Ballina, it is only a 30 minute drive from our property and several airport shuttle services are ready to take you straight to our property.
There are also regular shuttle services to Brunswick Heads from Coolangatta airport (Gold Coast), Brisbane airport and Lismore. For more information go to www.byronbayshuttle.com.au
HOW DO I GET THERE FROM THE AIRPORT?
There are several companies offering regular shuttle services from any nearby airport directly to our property. You can just get off the plane and step on the shuttle bus (please keep in mind that some of them only accept cash) or you can book the service online. For more information see www.byronbayshuttle.com.au
HOW FAR ARE YOU FROM THE MAIN TOWN?
We are approximately 2min walk to the beach and town.
WHAT IS THERE TO DO IN BRUNSWICK HEADS?
The most popular activities are those related to the water - river and beach activities such as surfing, yabbying, swimming, fishing, boating & kayaking hire plus award winning eco-certified Brunswick River Cruises. Brunswick Heads is a great place for whale watching and dolphins can be sighted regularly from the breakwall. With its flat topography, Brunswick Heads is ideal for walking, bike riding, bird watching and other nature based activities. The River, beaches, playgrounds and cafes and eateries are easy walking distance from all of the accommodation in town. This is a wonderful place to holiday with kids as you can enjoy all there is to offer around town without even needing a car!
CAN I SWIM, KAYAK, PADDLE BOARD OR FISH IN THE CREEK?
Of course! The creek water is super clean and safe for swimming and kayaking. . Our guests and neighbours often go kayaking and paddle boarding along the creek – it is perfect for those activities and will offer you beautiful scenery all the way to the beach. Fishing is not permitted as this is a wildlife sanctuary but there is plenty of opportunities to fish nearby. Check before you leave for the best spots and additionally please remember that you need to have a fishing license to fish anywhere in NSW.
WHERE COULD I HIRE A BIKE, KAYAK, PADDLE BOARD ETC?
You can hire bikes, boards, snorkel gear and more from many places in town.Brunswick Heads offers many fun beach items as well as surf lessons.
DO YOU PROVIDE BATH TOWELS AND BED LINEN?
Yes! You should bring your own beach towels however. Alternatively you can hire beach towels from Byron Bay Holiday Hire. They also offer beach chairs and umbrellas. They can deliver your items on the day of your arrival between 2-5 pm. You can contact them on info@byronbayholidayhire.com.au or by phone: 02 6685 6247 and 0408 405 825. Please note that your towels are provided for the duration of your stay, except in case of stays longer than 5 nights.
ARE THE ROOMS SERVICED DAILY?
No. Our apartments are only serviced in between stays. Additional services can be arranged and charged for accordingly.
DO YOU ACCEPT SCHOOLIES?
We do not accept schoolies.
CAN I HOLD A GATHERING OR PARTY ON YOUR PROPERTY?
Our main goal is to provide a quiet and peaceful retreat for our guests and live up to the relaxing atmosphere at Brunswick Heads; therefore we can not permit any parties or gatherings on the property.
DO YOU HAVE CAR PARKING?
Yes, we have 2 undercover parking spots, off street parking and on street parking. It is free of charge and operates on the basis of “first in best dressed”.
CAN I BRING MY PET?
Unfortunately we are unable to accommodate any pets on our property.
DO YOU HAVE COTS FOR BABIES?
Unfortunately we do not have baby cots on the property, however you can easily hire a travel cot from our partner Byron Bay Holiday Hire. They also offer strollers, play gyms and linen.
They can deliver your items on the day of your arrival between 2-5 pm. You can contact them on info@byronbayholidayhire.com.au or by phone: 02 6685 6247 and 0408 405 825.
DO YOU PROVIDE BEACH TOWELS?
No, you should bring your own beach towels. Alternatively you can hire beach towels from Byron Bay Holiday Hire. They also offer beach chairs and umbrellas.
They can deliver your items on the day of your arrival between 2-5 pm. You can contact them on info@byronbayholidayhire.com.au or by phone: 02 6685 6247 and 0408 405 825.
DO YOU HAVE AN IRON AND AN IRONING BOARD?
We have ironing facilities in the Luxurious Cottage. If you are staying in any of the other rooms and require to use the iron please let our property manager Tracey know and she will arrange this for you.